Refund policy
Returns & Refunds
At SilvaScents, every candle is hand-poured with care and crafted to the highest standard. Your satisfaction means everything to us.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or you receive the incorrect item, please contact us within 7 days of delivery at silvascents7@gmail.com. Include your order number and clear photographs of the item and packaging. We will gladly arrange a replacement or refund where appropriate.
Change of Mind
Due to the handcrafted and perishable nature of our products, we are unable to accept returns or offer refunds for:
- Change of mind
- Scent preference
- Incorrect purchases made by the customer
- Used or burned candles
- Items without original packaging
Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error. Return shipping costs, where applicable, are the responsibility of the customer.
Processing Time
Once a return or refund request is approved, please allow 5–10 business days for processing.
Contact Us
To request assistance, please contact us at silvascents7@gmail.com within 7 days of receiving your order. SilvaScents reserves the right to assess all refund and replacement requests on a case-by-case basis.